The Scanner allows you to eliminate Data Entry on your computer keyboard. Hot Sync allows you to move the data from your scanner to your computer. The information is therefore stored in your scanner and when you hot sync it makes a copy on your computer. The next step is to move this data from the place that it is now stored on your computer to the WhirlWind Accounting database.
Problems that can arise:
1. When the scanner cannot communicate with the computer.
The Hot Sync software is provided with the scanner and is a third party software.
Sometimes you will need to reset the scanner. On the back of the scanner is a reset hole. Take a paper
clip and softly enter it into the reset hole.
Sometimes you will need to reset your computer. Shut it down and restart.
2. When the Import brings in the same data even after you hot sync.
Make sure that when your scanner is in the process of Hot Syncing that you see this screen during the process
If you see this screen then we know the link between the scanner and the computer is working. The next
question is the link between the computer and WhirlWind Software is correctly setup.
Sometimes the scanner can put the data on the computer in a place that WhirlWind Software does not
know where to find it. You can find out where WhirlWind Software is looking for the data from the
Main Menu click on Setup: Company: and on the Button Bar click on Stores.
This screen will appear
Click on Find and Select the Location that you are Hot Syncing at. You will see where WhirlWind Software
is looking for the information. It is under Palm Import File. Make sure that this path and file name is correct.
You can use your computers Find feature to locate the datawelldb.cdb that the Scanner has placed on your
computer. (Depending on what version of Windows you are using depends on how you use this feature.)
If your computers finds a datawelldb.cdb file that is dated at your last Hot Sync then you need to change
the setting 'Palm Import File' to match where the computer says it found datawelldb.cdb